I sent my ice white to the Nintendo repair centre to be repaired due tow dead pixel and some dust under the screen and have to say I'm a little worried with the outcome. My 3DS has yet to be shipped back but before the repair started the repair centre added special instructions about the top screen cover being scratched. I'm annoyed about this as when I shipped it there was not a mark or scratch on the screen anywhere so naturally when find your 3DS is scratched you get a little annoyed.

I rang the service centre and explained that the scratch was it on my console before shipping and that I would like to know what is actually getting repaired on the console. I was told that CS will inform the service centre there was no scratches on the console prior to shipping and an investigation will. We'd to be carried out. The other thing is what ever they did repair on my console took them less than 20 mins to fix as I got an mail saying my 3DS Was repaired about 20 mins later. My status is now stuck on repair completed since Friday morning.

Obviously I won't know the full outcome until my 3DS comes back and is delivered but up to now I'm not impressed as it seems they have an issue that was not originally there but no mention if the service centre has actually fixed the issues my 3DS was sent in for especially as the repair would warrant a screen replacement and that would take way longer than 20 mins.

Has anyone else had a bad experience with nintendo's official repair centre have I just been unlucky.

Nintendo is very good with repairs. You should have nothing to worry about.

my brother had to send off his ds twice in two months but now its working fine ,ive also sent mine off once but its ok now. i think nintendo just rushed the 3ds.

20 minutes? They either decided that the problem was within manufacturing specs (one of Nintendo's new favorite lines since the release of the 3DS) or they determined it's not something they can fix and are replacing it with a refurbished or new system.

Nintendo was extremely friendly and fast about my repair (backlight went out on the top screen). They even renewed my warranty for a full extra year, although I lost all of my on-system data like StreetPass/Find Mii stuff and Activity Log. Absolutely sucked, but I don't blame Nintendo, it could have been much worse.

Obviously I won't know until it arrives back but I was thinking 20 mins to repair a console is quick, infact it's too quick to actually do anything but it did say issue confirmed and repair completed. Surely if my 3DS had no issues or was in the so called manufacturing specification Nintendo the repair centre would not confirm an issue and complete a repair.
The thing that is worrying is the whole scratch issue as I know before I sent
It there wasn't a scratch anywhere on the console and it seems to of been added as a special instruction but will it of been sorted or repaired ? The answer is I do t know yet.

As for how friendly they are I have to admit the CS staff are really professional and helpful. This is the first time ive used nintendos repair center since I sent an original gameboy for repair (cracked screen) when I was 9 year old, in that instance Nintendo sent me a new console fully sealed free of charge.

Let me tell you a story...
I Just Want A Nintendo 3DS That's Not Broken - The Consumerist

I never told you that you were going to like my story lol. But that's probably a 1% chance of that happening, it was just that the guy was having bad luck...

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My 3DS was replaced for a new one (it all went well) But I actually had all my data as if it was my old one. My old one's wireless functions weren't working to a point that it would even crash Download Play and Pokemon Black along with me having no internet.

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And Pokemon. *puts on sunglasses* Yeah...

Well my 3ds was dispatched today but no tracking number and no expected delivery date which is annoying. It seems strange that a company like Nintendo repairing and maintaining ?130+ value consoles don't seem to track them through delivery infact can't even give an expected delivery day other than sometime this week.

I was hoping fore delivery tomorrow but as the return label was 2 day I think the return leg will be the same. Also it seems like my console was sat all day yesterday doing nothing oh well I hope it's a good job and all repaired as good as new, I'll keep you all updated.

Nintendo is great with repairs. Unlike other companies >_>

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I sent my iced tea to the mr.beans tea and crumpets repair centre to be repaired, due to soggy fish sticks and some tartar sauce under the tea cup and have to say I'm a little worried with the outcome. My chips has yet to be shipped back but before the repair started, the repair centre added special instructions about the tea cup handle cover being scratched. I'm annoyed about this as when I shipped it there was not a mark or scratch on the tea cup handle anywhere so naturally when find your fish and chips is soggy you get a little annoyed.

I rang the service centre and explained that the scratch wasn't on my teacup before shipping and that I would like to know what is actually getting repaired on the console. I was told that CS will inform the service centre there was no scratches on the tea cup prior to shipping and an investigation will be carried out. The other thing is what ever they did repair on my tea and crumpets took them less than 20 mins to fix as I got an mail saying my fish and chips Was repaired about 20 mins later. My status is now stuck on repair completed since Friday morning.

Obviously I won't know the full outcome until my plague comes back and is delivered but up to now I'm not impressed as it seems they have an issue that was not originally there but no mention if the service centre has actually fixed the issues with my tepid pint of ale was sent in for especially as the repair would warrant a tea cup handle replacement and that would take way longer than 20 mins.

Has anyone else had a bad experience with mr.beans official repair centre have I just been unlucky.

hmm let me think here, maybe it wasn't mr.bean who scratched your tea cup handle, maybe it was the way you packaged it and or how it was handled by the mail delivery system you used?
i hope mr.bean doesnt hammer and nail their teacups back together because i have to send mine in before the warranty ends due to severe teacup handle scratches because i kept my fish sticks in my jean pocket all day at work.
next time i'll put my teacup handle protector on the top screen and not just the bottom.

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Otacon420 it's moronic to do what you did so grow up and get a life !!

As for the point you are trying to make I used the courier that Nintendo told me to use and followed nintendo's packaging instructions as I got the shipping label sent via post from Nintendo along with a return and packaging instructions sheet. As I followed the instructions and my 3ds was damaged so Nintendo I feel nintendo are partially responsible for damaged incurred during postage.

Items do get damaged in postage and yea I agree annoyning but it happens but it does piss you off to know your console is damaged and then repaired without investigating how the console was damaged.

One reason I went with Nintendo is because their systems are reliable. Never buy an Xbox or Playstation the first day it is released.

I would recommend getting a used 3DS from the store in this case. You get to check it out before you buy. I'd trade in the old system for what I can get for it.

First off, Joff, I'd calm down until you actually have the 3DS back in your hands. You don't know what was done to it, if it got fully repaired, or if there really is a scratch at all.
Patience, my child!

Secondly, if it was damaged in shipping, then Nintendo's hands are clean. They don't need to do anything for you -- you'll need to file a claim with the carrier.

i agree it was moronic, but i'm bored and wanted to have a little fun. so i apologize if i offened you but hey, atleast i fixed some of your spelling errors and grammer. i think your post was written in anger and could've used some levity.

i guess it would piss me off too, but atleast they agreed to fix it. you know when you play your 3ds inside sometimes it makes it hard to see the scratches directly, but when i play my 3ds outside i can see how badly damaged it is. maybe you didnt see your scratch on the screen in the right light to make it visible. you may have just missed it is all.

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it's a very short time we live, if you think about how long we're gonna be dead... 0173-1507-5738

The only way to get around waiting is to live right next to the headquarters. Just drive in and you'll be ready to go in 15 minutes.

I'm a big fan of irony and all, but man....sometimes **** like this just makes me go .

i know i'm not great at spelling either or stuff like that.

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it's a very short time we live, if you think about how long we're gonna be dead... 0173-1507-5738

Joff81, please post back when you get your console returned
- I'm interested to know how it turns out. Partly as I'm also in the UK and don't know how good Nintendo repair is here.
From what I read of other posters, the US is very good, so hope it is here too.
When I've rang Nintendo on tech questions they have always been friendly & helpful: so all this bodes well.

Postal damage is claimable against the carrier, but as Nintendo have your console/packaging they are highly likey to deal with the claim & send you a replacement.

Not sure where the postal damage is supposed to be; I didn't think there was any from reading the first post.
It sounds more like that Nintendo have noted a scratch on the top screen (from the bottom screen touching) and their comment may be a note to the repairers to deal with that as well.
So until you get the console back, try not to worry.

If you are not happy with what you get back, Nintendo are responsible for getting it right, so all you need to do is ring them and explain what is wrong.
If you are calm and friendly, the person on the other end of the line responds back in the same way. If there is something wrong, its not their fault, but they can help you to get it sorted.

Its highly likely all is going to be well with the returned console - please post, I'd really like to know.

Well my 3DS arrived back today and it's a mixed bag. The top screen cover has not been replaced and I can't see a scratch on it so that is good, however the hinge has been either tightened or replaced as it now feels a lot firmer when clicking into position as well as makes a loud audible click when on the 2nd position which it didn't make before.

Now for the screen the top screen has been obviously replaced as it no longer has the dead pixel at the bottom. The fibre under the screen is no longer there at the middle right of the screen but there is one in the bottom right corner but it is smaller and not as obvious.

I've got a full 12 month warranty on the console as of 20th march so any other issues and Nintendo should sort them out for me under the warranty.
The other thing was the strange choice in courier. The shipping label I got to ship my 3DS was parcel force but it was shipped back with Yodel. Their reputation is not too good (they were on watchdog tonight) but I had no issues.

Overall it's not a bad outcome but I still have something under the screen only not as obvious and it took 8 days overall to be turned around.

Thanks for all the advice (and hassle) from all you guys and girls on these forums it's really appreciated.

Pleased to here that the outcome is on the whole good.

Hinge - one of the 2 consoles we have, has a very firm hinge, 'cracks' when opened. & clicks when put into position. Have had DS lites similar. But nothing more has happened to any of them.

I saw watchdog last night too. Never had anything via Yodel (yet) but have via home delivery network (not the same company are they?) as similar problems.

Very glad to hear that on the whole all is well, plus you have another 12month warranty.

Is it the same system? Check the serial number against your original box.

Yes it's my original system I checked the serial number as soon as I got it back.

Join the club. My 3DS has been on job held for 2 months... And I bought Tomodachi Life...

I'm glad to hear everything went well.
The fibre under the screen is unfortunate. Though if it is troublesome I have no doubt Nintendo will also fix that problem for you.

I returned my first original DS because of dead pixels. The store where I bought it didn't want to cover it under warranty. Said they contacted Nintendo and that they were forbidden to send in dead pixel repairs (?!). This was obviously a load of ** I contacted Nintendo myself and they asked me if the pixels were bothersome, because they may occur in production. However if they were I could return it to them directly and they would fix it for me. Which they did.
I also got a call from my store that Nintendo contacted them and that they were out of line not accepting repairs ^_^

What I actually mean to say is that quality and quality control is very important at Nintendo. And I love that about them. Their poducts are already incredibly durable and they stand by their products.

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