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Nintendo screwed up my repair order
Old 07-13-2013, 05:32 PM
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Unhappy Nintendo screwed up my repair order

I sent my 3ds in to get repaired and they did it for free but replaced my super Mario red 3ds with a Cosmo black I'm so upset if this happened to anyone else please tell me what I should do thank you
Old 07-13-2013, 06:49 PM
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Contact nintendo :/
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Old 07-14-2013, 12:27 AM
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Not much you can do. Did they email you to let you know they had to replace your old one? I got an email and a phone call. After three days they were gonna choose a color for me. So, I called and picked blue.

I had sent in my pink 3DS XL one that I searched for and they had to replace it and only had blue and red.
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Old 07-14-2013, 08:56 AM
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Is black 3ds a bad color
Old 07-14-2013, 10:40 AM
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I would sue. That is, if it's this one:



If it's just a regular red one, I wouldn't even care...
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Old 07-14-2013, 12:33 PM
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I think that is pretty common? If you send it in for repair and they replace it for free, they're just gonna give you a basic one.
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Old 07-14-2013, 02:05 PM
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It was the red 3ds that came out in November
Old 07-14-2013, 02:16 PM
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If you take off the whole housing/case, does that void the warranty? I'll try to do this if I have a problem with my 3DS.
Old 07-14-2013, 02:54 PM
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I can remember from long ago (original gameboy time), and I might be wrong, that every unit is replaced with a similar one.

That is is you sennd in a limited edition colour you will get a different one if pars are no longer available.

In my experience Nintendo will do everything to make any service as good as possible. That including repairs. So If something goes wrong, please contact Nintendo, chances are there was a mistake. And if not they might want to do aomething to compensate you.

Good luck.
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Old 07-15-2013, 06:53 AM
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It's just a colour. Get a skin if you really don't like the black
Old 07-15-2013, 06:41 PM
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Quote:
Originally Posted by darcseed View Post
I think that is pretty common? If you send it in for repair and they replace it for free, they're just gonna give you a basic one.
This. Nintendo doesn't always have the limited edition ones and will replace it with another one instead.
Old 07-15-2013, 07:11 PM
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I don't think it's just the colour.
If I get the Zelda edition because I'm a Zelda fan I'd be dissapointed if they replaced it with a different one.

And if there is no option to replace it with the same type they should at least let you know in advance. It's the least (and decent) the can do.
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Old 07-15-2013, 07:54 PM
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That's kinda sad. I hope Nintendo doesn't do this kind of stuff in the future with their customers. I mean, at least they could have replaced it with a normal red 3DS, but a black one is too much.

Not to mention it was a limited edition item.
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Old 07-15-2013, 08:06 PM
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Quote:
Originally Posted by Mario Fan 123 View Post
Not to mention it was a limited edition item.
But it isn't a limited edition item?
Old 07-17-2013, 08:15 AM
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Quote:
Originally Posted by Mactire View Post
I don't think it's just the colour.
If I get the Zelda edition because I'm a Zelda fan I'd be dissapointed if they replaced it with a different one.

And if there is no option to replace it with the same type they should at least let you know in advance. It's the least (and decent) the can do.
Zelda Crystal Armour. And you will probably only look at the 3DS housing a few times then just play it like it is suppposed to
Old 07-18-2013, 05:07 AM
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Quote:
Originally Posted by vinny44484 View Post
Zelda Crystal Armour. And you will probably only look at the 3DS housing a few times then just play it like it is suppposed to
Hmm, I have to disagree with you there. Of course I can't speak for anyone else, but it matters to me.
I know that it doesn't make much of a difference when playing a game, but I like my special editions.
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Old 07-18-2013, 06:49 AM
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Quote:
Originally Posted by vinny44484 View Post
Zelda Crystal Armour. And you will probably only look at the 3DS housing a few times then just play it like it is suppposed to
If I get a limited edition I want that 3DS. I don't care if I never lay my eyes on the design while playing. That said I only have a cosmo black 3DS...
Old 07-18-2013, 06:56 AM
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Quote:
Originally Posted by vinny44484 View Post
It's just a colour. Get a skin if you really don't like the black
It's not just a colour. It's a limited edition 3ds. I would be mad aswell
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Old 07-18-2013, 03:34 PM
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I gave it some more thought.
The only thing that difines a Special Edition from a regular edition is the cover.

What trouble would it be for Nintendo to swap the covers if they replace a unit?
There are not that many specials out there, so it'd be a little extra work. essentialy you supply the special edition cover when you turn it in for service.
So unless the covers are damaged there is no reason not to swap them in my opinion.
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Old 07-20-2013, 04:11 PM
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Quote:
Originally Posted by Mactire View Post
I gave it some more thought.
The only thing that difines a Special Edition from a regular edition is the cover.

What trouble would it be for Nintendo to swap the covers if they replace a unit?
There are not that many specials out there, so it'd be a little extra work. essentialy you supply the special edition cover when you turn it in for service.
So unless the covers are damaged there is no reason not to swap them in my opinion.
They would have to disassemble the whole unit including to taking out the motherboard and everything to change the cases which takes like an hour.

See this: http://www.ign.com/wikis/nintendo-3d...Shell_Swapping
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Last edited by Joba; 07-20-2013 at 04:15 PM.
Old 07-20-2013, 04:13 PM
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Quote:
Originally Posted by vinny44484 View Post
Zelda Crystal Armour. And you will probably only look at the 3DS housing a few times then just play it like it is suppposed to
If someone purchased a 3DS with a special design, they (probably) specifically got it because of how it looks. It doesn't matter how many times they look at the housing--they got the limited version of the system because of how it looks.
Old 09-10-2013, 12:32 AM
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It was the metallic red 3ds but I have the original from 2011 now