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Help Regards Stolen Nintendo New 3DS XL
Old 08-08-2015, 10:58 PM
 
Join Date: Mar 2011
Location: London, UK
Posts: 669
Default Help Regards Stolen Nintendo New 3DS XL

Can anyone help me regards this issue. My bag was stolen today and in it was my Nintendo New 3DS XL. Does any one know if it's possible for Nintendo to transfer all or any of the data to a new one if I was to buy a new one. This would include downloaded paid content as well as the Ambassador games. I presume the puzzles I have completed and my street passes are gone forever and I will have to start again with those.

How can I contact them regards this as well as disabling the e-shop account on there. I have looked on Nintendo Of America's and Canada's web sites and there is no email. I live in the UK so I would like to avoid ringing them but if that is easier does anyone have a support number for Nintendo in the US or Canada. Both an email address and a phone number would be appreciated. Thanks.
Old 08-09-2015, 10:50 PM
Baroque's Avatar
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Okie dokey, chief. What you have to do is file a police report that your stuff was stolen. Then once you've done that you have to contact Nintendo here and tell them about it. Remember to have your police report ready when you call them. It's the only way they'l give you your stuff back.
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Old 08-10-2015, 09:49 AM
 
Join Date: Mar 2011
Location: London, UK
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Quote:
Originally Posted by Baroque View Post
Okie dokey, chief. What you have to do is file a police report that your stuff was stolen. Then once you've done that you have to contact Nintendo here and tell them about it. Remember to have your police report ready when you call them. It's the only way they'l give you your stuff back.
Thanks for the reply. I am in Germany right now and I have already filed a report with the police here and have the paper work from the them. I need to contact Nintendo in the US but as I live in the UK where I am heading back later today I need a non free phone or 1-800 number as I don't think I can call them using one of those from outside the U.S. I had a North American console.

I have contacted them using the option on their web site and they have replied to me but given me the 1-800 number as they rightly assumed I was in the U.S. I have replied back to them asking them for a regular non 1-800 number I can call. Hopefully they will get back to me. In the mean time I was hoping someone here might have an alternative number to call them or could call the 1-800 number for me and find out if there is another number and post it here.
Old 08-10-2015, 09:56 AM
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You can dial that 1-800 number from any handset in the UK, just add 00 before the number and dial as normal.
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Old 08-10-2015, 02:55 PM
 
Join Date: Mar 2011
Location: London, UK
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Quote:
Originally Posted by Tekka View Post
You can dial that 1-800 number from any handset in the UK, just add 00 before the number and dial as normal.
Thanks. I will do that. 👍